SHIPPING INFORMATION
We ship Monday-Wednesday via USPS priority shipping (1-3 days). If your order is placed on Wednesday, it will go out the following Monday. All of our butters are made fresh and immediately frozen to maintain their freshness. Each order is shipped in an insulated box with ice packs. Your butter may slightly thaw while in transit which is completely fine.
For the quality and safety of your order, we do not ship butter when temperatures are 80°F or higher along the shipping route. Excessive heat can cause the butter to melt during transit and compromise its quality. If temperatures are too warm to safely ship your order, we may hold your order until temperatures cool down or contact you to discuss alternative options. We appreciate your understanding as we take extra precautions to ensure your butter arrives in the best possible condition.
REFUND POLICY
We do not offer refunds. If there is an issue with your order, please contact us within 5 business days of receiving your shipment. Replacements are handled on a case by case basis.